The Morning Mind-Meld
By Jaime Woo and Emil Stolarsky
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How Apollo 12 Was a Test in Trusting Your People
This is an Incident Labs project. We’re interested in figuring out the best practices for incident management for software companies. We’re building Ovvy Insights, which combines your team's expertise with PagerDuty data to help you reduce toil and regain eng…
On-call in 2020 Can't Look Like On-call in 2019
This is an Incident Labs project. We’re interested in figuring out the best practices for incident management for software companies. We're building Ovvy Insights, an analytics product on top of PagerDuty to gauge the human impact of on-call, now in private b…
Pouring One Out for the End of O’Reilly’s In-Person Conferences
This is an Incident Labs project, with new issues every two weeks (usually). We’re interested in figuring out the best practices for incident management for software companies. We also produce the Post-Incident Review, a zine focused on outages. If you use Pa…
Werq From Home: How to Ace Being Remote
This is an Incident Labs project, with new issues every two weeks (usually). We’re interested in figuring out the best practices for incident management for software companies. We also produce the Post-Incident Review, a zine focused on outages. If you use Pa…
How Asking "What Went Right?" Teaches Us About Safety
Digging In DeeperCurious about how to move to a Safety-II approach? Read this paper that recommends embracing guided adaptability. (Hat tip to Jacob Scott)Want more on Safety-II? Watch Ryan Kitchens's SREcon talk, "How Did Things Go Right? Learning More from …
How an Alleged "Space Strike" Beautifully Demonstrates Work-As-Imagined Versus Work-As-Done
This is an Incident Labs project, with new issues every two weeks. We’re interested in figuring out the best practices for incident management for software companies. We also produce the Post-Incident Review, a zine focused on outages. If you use PagerDuty an…
A Bowl of Alphabet Soup: Liz Fong-Jones on Managing Complexity For Better DevOps
This is an Incident Labs project, with new issues every two weeks. We’re interested in figuring out the best practices for incident management for software companies. We also produce the Post-Incident Review, a zine focused on outages. If you use PagerDuty an…
Sleep, Interrupted: Niall Richard Murphy on Taking the Emergency Out of On-Call
This is an Incident Labs project, with new issues every two weeks. We're interested in figuring out the best practices for incident management for software companies. We also produce the Post-Incident Review, a zine focused on outages. If you use PagerDuty an…